Do I really need a business plan?

Deb~
Everyone's telling me I should write a business plan for my business but I wonder if it's really necessary. What do you think?

How can I make sure my emails get read?

Deb ~
I'm frustrated at work because too often I send out emails that never get a reply and I'm not sure they ever get read.   What can I do to change this?
~Ron

Numb Customers

I am embarrassed to admit that I recently purchased a bed frame from a local store that specializes in custom made maple frames and I completely messed it up! I had to assemble the bed. There were instructions included but I guess I thought I could figure it all out without reading the directions (that always got me into trouble in school).

I managed to assemble the bed frame - no problem! It was when I opened up the box that contained the slats that were to lay across the frame to support the mattress - that things went terribly wrong! The slats were all attached with heavy webbed strips. For some reason - that I can't explain - I got it into my head that the strips should be cut! So... I went about cutting off the strips that were firmly stapled onto each wooden slat. Fortunately something stopped me in my tracks before I had cut every last one and I decided --- hummm --- maybe I should take a look at those directions

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